Karen Shields

Gainwell Technologies LLC (Gainwell), a leading provider of technology solutions for health and human service programs, has announced that Karen Shields has joined the company as Chief Client Engagement Officer. An experienced leader in both the public and private sectors, Karen brings over thirty years of expertise in navigating the intersection of technology and healthcare in serving vulnerable populations – further strengthening Gainwell’s commitment to helping clients improve health outcomes.

As Chief Client Engagement Officer, Karen will work across Gainwell’s client base to understand and anticipate their various needs and challenges. Working in collaboration with Gainwell’s product management team, Karen will apply these learnings to ensure the consistent fulfillment of clients’ needs.

Karen’s previous roles include deputy director of CMS’ Center for Medicaid and CHIP Services. Before that, she led the development of Serco’s healthcare business and held a variety of leadership roles within CMS, including as the Deputy Director for Operations in CMS’ Center for Consumer Information and Insurance Oversight (CCIIO).