TOLEDO, Ohio—ProMedica is partnering with Dallas-based Intuitive Health to bring the first hybrid emergency room and urgent care clinic to support the growing needs of residents and businesses in northwest Ohio.

Since 2008, Intuitive Health has partnered with established health systems nationwide to build, operate, launch and retain health care facilities that provide urgent care and emergency room services under one roof. The dual emergency and urgent care facilities eliminate the need for patients to self-diagnose the severity of their health concerns before selecting the most appropriate medical center for care. The new patient-centered model is designed to simplify the way patients access immediate, appropriate care while also lowering out-of-pocket costs.

“ProMedica is excited to partner with Intuitive Health to bring the hometown Five-Star services of ProMedica Toledo Hospital closer to home for patients who live or work in the Toledo suburb, Maumee, and the surrounding communities,” said Dawn Buskey, ProMedica president of acute care. “Intuitive Health pioneered the freestanding Emergency Center and Urgent Care model in 2008. Since then, the company has partnered with leading health care systems across the nation to establish and operate freestanding Emergency Center and Urgent Care facilities in 10 major U.S. markets.”

ProMedica Toledo Hospital Emergency and Urgent Care will have a full-service ER open 24 hours a day and an urgent care open 7 a.m. to 9 p.m. seven days a week. Each facility is equipped with on-site lab equipment, a radiology suite with X-ray and multi-slice CT scanners, and staffed with board-certified, ER-licensed physicians. The ER physician examines each patient and determines if the appropriate care is emergent or urgent care. Patients are billed accordingly, only paying for the level of care they need, which eliminates unnecessary emergency room visits.

“Health care is changing, and consumers are demanding better service with an emphasis on convenience, safety and value. Our combined Emergency and Urgent Care model provides the convenience and efficiency of a top retailer while delivering the highest level of clinical care and customer service that patients demand. Patients no longer need to plan around their provider’s schedule, and they no longer need to self-triage whether they need emergency or urgent care. Instead, they can come to our facility any time of day and receive the right level of care without having to pay more than is appropriate,” said Thom Herrmann, CEO of Intuitive Health. “Over 70% of our patients are treated and billed at the urgent care level.”

The 11,000-square-foot facility is designed to be warm and welcoming with an area designed just for children. Patients can receive care without an appointment, but they have the option to pre-register online if they prefer and can do so. Before treatment even begins, patients are informed whether they will be treated as an urgent care patient or as an emergency room patient, for which additional consent is needed.

The venue is expected to open November 2021. Lathrop is the general contractor on the project, and e4h led the design elements of the undertaking.

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